Refund policy

We have a standard (14-day) return policy, which means you have (14) days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Pre-orders

Expected delivery for pre-orders is spring 2026. You will receive updates on production and shipping by email.

Important for pre-orders: Payment is charged at the time of ordering to reserve your item and initiate production. A 14-day right of withdrawal applies from the date you receive your order.

Selected pieces from NORD by Biagio are offered as pre-orders. Each garment is produced in limited runs based on actual demand. This allows us to avoid overproduction while maintaining the quality of materials and craftsmanship that define the collection.

By placing a pre-order, you accept the terms below.

Production and delivery

• Pre-ordered pieces are made to order.
• The estimated delivery window is shown on the product page. Stated delivery times are estimates.
• Minor delays may occur during production or transit.

If your delivery is significantly delayed, you will be notified and your rights under applicable consumer protection legislation apply.

Payment

Payment is charged at the time of ordering to reserve your piece and initiate production.

Right of withdrawal

Your statutory right of withdrawal applies. You may withdraw from your purchase within 14 days of receiving your order, provided the item is returned in accordance with our return conditions.

Cancellation before dispatch

Requests to cancel before dispatch can be directed to us. If you wish to cancel before your order has been dispatched, please contact us as early as possible, as production may already be underway.

Returns

Return address: We are currently in the pre-order phase. Return details will be confirmed at the time of delivery.

A fixed return fee of 99 kr (NOK) applies when exercising the right of withdrawal.

For any questions about returns, contact us at kontakt@nordbybiagio.no

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within (14) days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at kontakt@nordbybiagio.no

 

Before you return your order

The piece must be returned in the same condition as when it arrived. This is how we ensure it can find a new home. Here is what we ask of you:

Try with care. Handle the piece gently so it can be returned in good condition.

Check the condition. The piece must be completely unworn, with no signs of odour, staining, or wear, and with all original tags intact, exactly as you received it.

Fold with respect. Fold the piece neatly and place it back in the original packaging.

Pack with care. Use the original shipping bag or equivalent quality return packaging. Seal the parcel properly.

We only accept returns that meet these criteria. This ensures your NORD pieces are treated with the care they deserve.